FAQ

Where can I find the MAC address of my XOGO Mini?
When using the XOGO Mini on a secure corporate network or a captive portal network (see above) you may need to find out the MAC address of your XOGO Mini de...
Thu, 20 Jun, 2019 at 8:17 PM
Does the XOGO Mini work with captive portal networks?
The short answer is yes, our devices will absolutely work on captive portal networks! You just need to take an extra step. For those who don’t know, a capti...
Thu, 20 Jun, 2019 at 8:23 PM
Can XOGO Mini turn my TV on / off?
Not yet, but we're working on it. Some modern televisions / displays are able to be turned on / off by an HDMI feature called CEC (Consumer Electronic...
Tue, 18 Sep, 2018 at 2:03 AM
Can I leave XOGO Mini turned on 24/7?
Of course! XOGO Mini was engineered around a mobile phone chipset and designed to run 24/7. If you need to reboot the device you can do so right from XOGO ...
Tue, 18 Sep, 2018 at 2:03 AM
Does XOGO still work if my media player loses WiFi?
Absolutely. XOGO will cache your playlist on your media player PC so even if it loses Internet connectivity, your content keeps playing. You only need Inte...
Tue, 18 Sep, 2018 at 2:04 AM
What resolutions and frame rates does XOGO Mini support?
XOGO Mini supports 30FPS at 1080 resolution. XOGO Mini 4k supports up to 60FPS at 1080 resolution or 30FPS at 4k resolution.  Both devices also support cus...
Tue, 18 Sep, 2018 at 2:04 AM
What file types does XOGO support?
The media player application (XOGO Decision Signage) will display both static images and video files. We currently support PNG and JPEG still images, and MP...
Thu, 20 Jun, 2019 at 8:29 PM
Can I run XOGO Player / Manager on different platforms?
You sure can! We are a cloud-based solution and our apps work cross-platform. You might choose to run our player app on Windows 10 PC or a Chromebox, and ru...
Thu, 20 Jun, 2019 at 8:24 PM
What is the difference between free and pro?
In the free version you can upload up to 15 library items, videos up to one minute long and manage a single digital sign. In our pro version you can have a...
Tue, 18 Sep, 2018 at 2:05 AM
How does XOGO compare to other signage platforms?
XOGO was designed with simplicity and low cost in mind. Our players can be set up in seconds, just by entering a PIN code. We offer some of the lowest prici...
Fri, 21 Jun, 2019 at 12:17 AM