FAQ

What if the Windows Store (or Google Play Store, Apple App Store, etc.) is blocked by our corporate policy?
IT admins can pick individual apps from the Windows store (i.e. our XOGO Manager app) and allow their users to install just those particular apps.  Please t...
Thu, 20 Jun, 2019 at 9:09 PM
My company requires me to put our XOGO Minis behind a firewall. What are the URLs and IP ranges that we need to whitelist so the players will still function properly?
Below is the list of URLs and corresponding Azure DataCenter names that you will need to please whitelist.  admin.xogo.io – West US api2.xogo.io – West...
Thu, 3 Jan, 2019 at 5:28 PM
Software update instructions for Amazon customers?
For Amazon Orders:  We recently released a number of software updates that make XOGO even better and faster. This means that your player will need to apply ...
Sat, 16 Feb, 2019 at 2:53 AM
Do you support a USB web camera as source?
Yes. Both the XOGO Player app and our XOGO Mini player support the use of a USB camera as an input. Here are the steps to make it work: a) Connect your ...
Thu, 20 Jun, 2019 at 9:24 PM
Can I run XOGO Player on my Google Chrome device?
You sure can. We offer a version of XOGO Player specifically for devices like Chromebit and Chromebox that run the Google Chrome operating system. Please se...
Fri, 22 Feb, 2019 at 6:41 PM
Is XOGO Player for Chrome different than other versions?
It looks exactly the same but there are a couple of feature differences. First there’s no Bluetooth WiFi setup, because Chrome devices are set up with a mou...
Fri, 22 Feb, 2019 at 6:42 PM
Is XOGO Player for Amazon Fire TV different than other versions?
It looks exactly the same but there are a couple of feature differences. First there’s no Bluetooth WiFi setup, because your Amazon Fire device is connecte...
Fri, 22 Feb, 2019 at 6:43 PM
Is XOGO Player for Android different than other versions?
You cannot reboot your Android device from XOGO Manager like you can with a XOGO Mini. All other features are the same.
Fri, 22 Feb, 2019 at 6:44 PM
How do I connect my XOGO Mini to WiFi?
In order to connect your XOGO Mini to WiFi, simply push your network name/password to the Mini from the XOGO Manager app. To do that you’ll just need to...
Mon, 25 Feb, 2019 at 10:07 PM
I'm seeing, "An error occurred, please restart signage app". What should I do?
Amazon should have sent you an email regarding this issue; we apologize if that didn't happen. Your Mini just needs to download and apply our latest ap...
Tue, 5 Mar, 2019 at 5:09 PM