FAQ

Some of my videos are louder than others. Can I adjust the volume somehow?
                We don't currently have a way to standardize audio volume across your video assets, but we are looking into this for a future software ...
Wed, 20 Mar, 2019 at 9:49 PM
I'm seeing an error message on-screen that says "no visible assets found". How do I fix this?
Items in your XOGO playlist can be set to visible (this is the default) or invisible (so they only appear when triggered by Realtime mode). You can tell whe...
Thu, 21 Mar, 2019 at 4:56 PM
Which versions of Windows do you support?
You must be running Windows 10 build number 16299.0 (OS Version 1709) or newer in order to install our applications for Windows.  If you are running an olde...
Wed, 29 May, 2019 at 10:19 PM
Which versions of Android do you support?
You must be running Android 7.0 (Nougat) or newer in order to install our XOGO Manager application for Android.   You must be running Android 5.0 (Lollipop...
Wed, 29 May, 2019 at 10:15 PM
My Mini is having trouble playing back certain web content / online feeds.
The Mini is based on a cost-efficient, mobile chipset that is optimized for playing back graphics and videos.  You may experience performance issues when at...
Mon, 20 May, 2019 at 10:44 PM
How can I connect a XOGO Mini to a WiFi network with a hidden SSID?
It won't appear in XOGO Manager because of the hidden SSID, but there is an easy workaround. Just set up a mobile hotspot (i.e. on your iPhone or Andro...
Mon, 22 Apr, 2019 at 6:02 PM
I purchased a XOGO Pro subscription from a reseller. Where do I enter my license code?
When you open the XOGO Manager app, just click "Sign Up" and then on the next screen where you set up your username, password etc., you'll se...
Wed, 1 May, 2019 at 7:27 PM
Can you recommend some media players that can handle Seenspire feeds?
Absolutely.  We've tested Seenspire on multiple types of Windows 10 PCs, Windows virtual machines, Fire Sticks, Fire TV televisions from Insignia, and...
Thu, 2 May, 2019 at 7:15 PM
Can I manage multiple players across different locations?
Absolutely!  XOGO is cloud-based so you can manage an unlimited number of players from the XOGO Manager app, whether they are across the building or across ...
Thu, 2 May, 2019 at 8:07 PM
If I make changes to a playlist, do I need to do anything so my XOGO player(s) receive those changes?
If you make changes to a playlist, all players running that playlist will automatically receive the update (as long as they are Internet-connected). All XOG...
Mon, 6 May, 2019 at 11:02 PM