FAQ

I need to set up my XOGO Mini for a WiFi network in another location.
You can use an Android device to create a hotspot with a network name and password that matches the one you want to use, then connect your XOGO Mini(s) to it...
Wed, 22 May, 2019 at 5:52 PM
How long does it take for changes made in XOGO Manager to appear in XOGO Player?
Your player will reach out to the cloud periodically for changes, so when you make a change in the manager app, it will usually take 1-5 minutes for the cha...
Wed, 12 Jun, 2019 at 9:57 PM
I'm interested in becoming a reseller. Where can I find more information?
Thanks for your interest! We have three paths to market: Direct We sell our hardware directly via our website, and Amazon stores around the world. Pro ...
Thu, 20 Jun, 2019 at 7:41 PM
How do I delete a user license?
First, log into admin.xogo.io using the same email/password combination that you use in the XOGO Manager app. Click on Account then Licenses, and click the ...
Wed, 24 Jul, 2019 at 4:54 PM
I'm having problems uploading my videos.
The most common issues are with video length and codecs.  Please note that in the free version of XOGO you are limited to videos no more than one minute in...
Fri, 2 Aug, 2019 at 2:28 PM
What if I want to display just one item (i.e. menu board) full time?
There are two ways to do this. First, you can upload the graphic as normal, put it in a playlist and set the duration to the maximum 3600 seconds (60 minute...
Thu, 5 Mar, 2020 at 5:02 PM
Can I remotely reboot my XOGO Mini?
You sure can. Please open the XOGO Manager app, click on your player, then advanced, then restart. 
Mon, 9 Sep, 2019 at 9:21 PM
How many images and/or videos can I store on the Mini?
Thanks for the note!  That depends on the size of your photos and videos actually.  The Mini has a storage capacity of 16GB, minus a couple gigabytes for th...
Tue, 17 Sep, 2019 at 10:47 PM
Why doesn't my player PIN code work?
The most common issue with PIN numbers is mistaking two characters that look alike, for instance a capital "i" might actually be a lowercase "...
Sat, 21 Sep, 2019 at 7:34 PM
Can you tell me about XOGO Mini's security features?
The XOGO Mini is a highly secured appliance. Under the covers, XOGO runs the Windows 10 IoT Core operating system, providing a small attack surface as...
Tue, 24 Sep, 2019 at 11:59 PM