FAQ

How do I add a webpage / content feed to my XOGO playlist?
In order to display a webpage or content feed to XOGO please click +New in the library section of XOGO Manager. Then click on URL, enter the webpage's ...
Tue, 14 Apr, 2020 at 9:46 PM
How do I fix the error message that says "no visible assets"?
If you are seeing the "no visible assets" message please click on your XOGO playlist and ensure that your assets are set to visible. At least some...
Thu, 21 Nov, 2019 at 12:56 AM
What is playback sync used for?
Playback sync can be used if you have multiple players in the same room, playing the same playlist, and connected to the same Internet network. When enabled...
Thu, 26 Dec, 2019 at 9:48 PM
What is scheduled download used for?
Scheduled download can be enabled so that your players will only download new playlists at certain times of day or night (in case, for example, you are in r...
Thu, 26 Dec, 2019 at 9:50 PM
What is scheduled download used for?
Scheduled download can be enabled so that your players will only download new playlists at certain times of day or night (in case, for example, you are in r...
Thu, 26 Dec, 2019 at 9:50 PM
How do I return a malfunctioning XOGO Mini?
Sorry for the inconvenience. Failures are extremely rare with this device but as with all things electronic, they can happen. Please mail your player back t...
Tue, 28 Jan, 2020 at 10:24 AM
I'm using XOGO Manager on multiple devices and all of my content, playlists and players have suddenly disappeared.
The new iOS version of XOGO Manager supports a feature called URL-as-asset which the other versions do not have (yet).  It's used to quickly drop a web...
Wed, 26 Feb, 2020 at 3:38 PM
My picture or video has letterboxing on the sides (it's not full screen). How do I fix this?
Make sure that your content is designed in the same resolution as your screen. For instance, most screens these days are 1920 pixels wide x 1080 pixels tall...
Thu, 5 Mar, 2020 at 5:19 PM
Why does all of my scheduled content go into a single playlist?
It may seem odd but there are actually several reasons why all of your content goes into a single playlist, as opposed to having the player switch between d...
Fri, 6 Mar, 2020 at 3:33 PM
How do I set up a video wall on the XOGO Enterprise Quad?
The easiest way to set up a video wall is generally to use tile matrix mode on your displays, such that your media player connects to display #1 via HDMI or...
Fri, 20 Mar, 2020 at 5:15 PM