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Home > FAQs > Now that I've upgraded to XOGO PRO, can I downgrade to XOGO FREE?
Now that I've upgraded to XOGO PRO, can I downgrade to XOGO FREE?
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Unfortunately, there is no direct way to downgrade from XOGO PRO to XOGO FREE. The FREE account is designed to give customers ample time to evaluate XOGO or provide a free option for very small businesses with a single player as they grow. Once you upgrade to PRO, the only way to return to a FREE account is by deleting your PRO account and creating a new FREE account. Please note that this process involves re-uploading all assets and recreating playlists.


Important Considerations Before Downgrading:

  1. Data Loss: Deleting your PRO account will result in the loss of all data, including assets and playlists. You will need to start from scratch with your new FREE account.

  2. Subscription: Review our refund policy to understand the implications of canceling your PRO subscription. More details can be found here: Refunds.

  3. Account Features: Make sure to review the differences between FREE and PRO accounts to ensure the FREE account meets your needs. More information is available here: FREE vs PRO.


If you still wish to proceed, follow these steps to delete your PRO account:

  1. Log in to your XOGO account at https://admin.xogo.io 
  2. Navigate to the account settings.
  3. Select the option to delete your account.
  4. Confirm the deletion.


After deleting your account, you can sign up for a new FREE account at XOGO Signup.


Please Note: Setting up multiple FREE accounts is a violation of the XOGO EULA Policy

For further assistance, please contact our support team.

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