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Frequently asked questions about XOGO, digital signage players, content and more.
Audio won't work on the XOGO Mini 2
Best video encoding settings for optimized digital signage playback
Can I add another user to my XOGO account?
Can I leave XOGO Mini turned on 24/7?
Can I manage multiple players across different locations?
Can I power the XOGO Mini 2 with USB power?
Can I remotely reboot my XOGO Mini?
Can I run XOGO Manager on a Mac?
Can I run XOGO Player / Manager on different platforms?
Can I run XOGO Player on my Google Chrome device?
Can I set up more than one digital sign?
Can I split the screen into "zones"?
Can I upgrade the XOGO Mini 2 device to a XOGO Mini 2b?
Can I use a URL in my playlist if it points to a password-protected webpage?
Can I use Microsoft Powerpoint Content?
Can I use the URL asset type to play videos?
Can I use YouTube URLs in my XOGO Digital Signage playlist?
Can I white-label XOGO with my own branding?
Can XOGO Mini turn my TV on / off?
Can XOGO stream ZOOM meetings to Digital Signage?
Can XOGO work with multiple displays arranged as a video wall?
Can you help me develop my content?
Can you tell me about XOGO Mini's security features?
Connecting Mini 2b to Wi-Fi or changing Wi-Fi
Does the XOGO Mini work with captive portal networks?
Does XOGO have special pricing for non-profits?
Does XOGO offer enterprise pricing?
Does XOGO offer payment by PO, Check, ACH or ETF?
Does XOGO still work if my media player loses WiFi?
Does XOGO work with touch screens?
Do I have the XOGO Mini 2 or Mini 2b?
Do I lose my free XOGO player when I upgrade to PRO?
Do I need to subscribe to BSN.cloud to use XOGO on BrightSign players?
How can I access the XOGO Mini Series 2 SD card?
How can I change a monthly XOGO subscription to an annual XOGO subscription?
How can I connect XOGO Mini to a WiFi network with a hidden SSID?
How can I install XOGO applications if the Windows Store is blocked by our corporate policy?
How can I schedule my XOGO Mini to turn on/off?
How can I switch what XOGO Digital Signage subscription is assigned to a player?
How does Realtime mode work?
How do I add additional users to my XOGO account?
How do I add a webpage / content feed to my XOGO playlist?
How do I connect my XOGO Mini 2 to a different WiFi network?
How do I connect my XOGO Mini (version 1 only) to WiFi?
How do I delete a XOGO player license? (Cancel a XOGO Subscription so it won’t renew)
How do I find the resolution of an image or video?
How do I fix the error message that says "no visible assets"?
How do I generate my own receipt for a XOGO subscription?
How do I get my content from the XOGO Manager app to the XOGO?
How do I return a malfunctioning XOGO Mini?
How do I run XOGO in portrait mode?
How do I set up a video wall on the XOGO Enterprise Seneca Quad
How do I set up my XOGO digital signs?
How do I set up my XOGO Mini 2?
How do I setup XOGO Time, Temp and News Widgets for free using overlays
How do I transfer admin rights to my XOGO account?
How do I upgrade my XOGO account?
How long does it take for changes made in XOGO Manager to appear in XOGO Player?
How many images and/or videos can I store on the Mini?
How much does XOGO cost?
How to use XOGO Advanced Scheduling
I don't think my playlist is updating
If I make changes to a playlist, do I need to do anything so my XOGO player(s) receive those changes?
I got an "Unable to reach device" or "Device Unavailable" message. What do I do?
I have a message on my screen saying to check admin.xogo.io
I'm having problems uploading my videos.
I'm interested in becoming a XOGO reseller. Where can I find more information?
I'm seeing an error message on-screen that says "no visible assets found". How do I fix this?
I need a new HDMI cable for the Mini 2
I only have one XOGO player per free account. Can my accounts be flagged?
I purchased a XOGO Pro subscription from a reseller. Where do I enter my license code?
I purchased credit via PO or Reseller. Now I'm trying to add players to XOGO Manager but I don't see any available licenses.
I see a XOGO Logo on my screen. XOGO Mini 1. What do I do?
Is the Mini 2 a Raspberry Pi 4?
Is the XOGO Mini a secure device?
I turn the power off at night. Why do the screens startup black?
I uploaded new content but it's not playing on my XOGO player.
Make your own XOGO Windows Appliance! Kiosk Mode and Auto-Login
Mini 2 WiFi Setup - After you connect to the Mini hotspot
My company requires me to put our XOGO Minis behind a firewall. What are the URLs and IP ranges that we need to whitelist so the players will still function properly?
My device doesn't support the XOGO portrait mode setting
My image or video isn't playing, is skipped, or comes up black
My XOGO Media Player is not working or has a black screen
My XOGO Mini has no video output or a black screen
Our organization can't use a credit card and must use a PO
Pictures from my phone have the wrong orientation
Please have admin check the status of your XOGO account.
Some of my videos are louder than others. Can I adjust the volume somehow?
Special Mini 2 Keyboard Commands
Use Handbrake to optimize and fix failing videos on your XOGO Digital Signage
Videos are skipping or freezing on my XOGO Mini.
What are the new XOGO Mini2 secure case features?
What can XOGO users do versus XOGO admins?
What does my content have letterboxing (black bars) on the sides?
What file types does XOGO support?
What if I need to factory reset my XOGO Mini 2 to factory settings?
What if I need to factory reset my XOGO Mini (version 1)?
What if I want to display just one item (i.e. menu board) full time?
What is playlist playback sync used for?
What is the difference between free and pro?
What kind of HDMI / Video cable does the XOGO Mini use?
What resolutions and frame rates does XOGO Mini support?
What tools does XOGO recommend for creating or optimizing videos and images?
What type of displays do you recommend?
Where can I find the MAC address of my XOGO Mini?
Where can I find XOGO educational videos on YouTube?
Which versions of Android do you support?
Which versions of Windows do you support?
Why does all of my scheduled content go into a single playlist?
Why doesn't my player PIN code work?
Why does XOGO not offer subscription refunds?