Our experience and history suggests there is rarely any need to factory reset the XOGO Mini 2. However, if support told you a factory reset is required you typically have 2 choices:
First, delete the player you want to factory reset from the XOGO Manager.
Option 1: Simple solution. Plug a USB keyboard into the Mini 2 and press: Ctrl + Shift + C
Option 2: Follow the instructions on our website. XOGO Player for Raspberry Pi | XOGO Digital Signage (Scroll down to step 2)
After re-imaging the SD the first boot can take a good 5-10 minutes. Subsequent boots will be normal.