You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > FAQs > My asset (image or video) isn't playing, is skipped or comes up black
My asset (image or video) isn't playing, is skipped or comes up black
print icon

There are a few reasons why an asset (image or video) doesn't play, is skipped or comes up black. 

 

1. The asset resolution is too high. Perhaps your player only supports 1080p but you are running a 4K asset

2. The asset was accidently (or intentionally) hid an asset in your playlist

3. In the advanced schedule the asset is not scheduled to play

Feedback
0 out of 1 found this helpful

scroll to top icon