Before returning your XOGO Mini, you must contact XOGO support for troubleshooting assistance.
Required Troubleshooting Steps:
XOGO support will help you verify:
All cables are properly secured
Your TV is set to the correct input
Your Mini was set up correctly
If your return is approved by XOGO support, follow these steps:
Step 1: Ship Your Device
Send your Mini and all included cabling via US Postal Service Priority Mail to:
XOGO Returns
RMA #xxx (where xxx is your support ticket number)
PO Box 372
Valleyford WA 99036
Important: Use the RMA number from your support ticket in the shipping address.
Step 2: Provide Tracking Information
Email us with:
Tracking number for your shipment
Address where the replacement should be sent
Submit this information via your support ticket
Step 3: Receive Replacement
Once we receive and inspect your device, we will ship you a replacement unit.
Important Notes:
Returns must be pre-approved by XOGO support
Include all cables and accessories with your return
Use US Postal Service Priority Mail for shipping
Keep your tracking number for reference
Processing time begins upon receipt and inspection
Return Requirements:
✓ Pre-approval from XOGO support required
✓ Valid RMA number on package
✓ All original cables and accessories included
✓ Tracking number provided via support ticket
Need Help?
Contact XOGO support at https://support.xogo.io to begin the troubleshooting and return process.