FAQs
Answers to frequently asked questions.
114 articles
Appspace requires 25 screens for a cost of $11,400 USD. What does XOGO offer?
Best video encoding settings for optimized digital signage playback
How to set up XOGO for Microsoft Teams Rooms
Can I connect one media player to multiple screens?
Can XOGO work with multiple displays arranged as a video wall?
Can I manage multiple players across different locations?
Can I remotely reboot players?
Can I run XOGO Player / Manager on different platforms?
Can I set up more than one digital sign?
Can I upgrade the XOGO Mini 2 device to a XOGO Mini 2b?
Can I use Microsoft Powerpoint Content?
Can I use YouTube URLs in my XOGO Digital Signage playlist?
Can XOGO Mini Max turn my TV on/off?
Can you tell me about XOGO Mini's security features?
Does XOGO have special pricing for non-profits?
Does XOGO offer payment by PO, Check, ACH or ETF?
Do I lose my free XOGO player when I upgrade to PRO?
How can I schedule my content in XOGO Manager?
How can I switch what XOGO Digital Signage subscription is assigned to a player?
How do I add additional users to my XOGO account?
What can XOGO users do versus XOGO admins?
How do I transfer admin rights to a XOGO account?
How do I factory reset a Mini Max Player?
How do I connect my XOGO Mini 2 to a different Wi-Fi network?
How do I delete a XOGO player license? (Cancel a XOGO Subscription so it won’t renew)
How do I fix the error message that says, "no visible assets"?
How do I return a malfunctioning XOGO Mini?
How do I send content from XOGO Manager to my media player?
How do I set up my XOGO digital signs?
How do I setup XOGO Time, Temp and News Widgets for free using overlays?
How do I upgrade my XOGO account?
How many images and/or videos can I store on the Mini?
How to use XOGO Advanced Scheduling?
If I make changes to a playlist, do I need to do anything, so my XOGO player(s) receive those changes?
I'm interested in becoming a XOGO reseller. Where can I find more information?
I need a new HDMI cable for the Mini 2
I purchased a XOGO Pro subscription from a reseller. Where do I enter my license code?
I uploaded new content but it's not playing on my XOGO player.
My company requires me to put XOGO digital signage media players behind a firewall. What are the URLs and IP ranges that we need to whitelist so the players will still function properly?
My image or video isn't playing, is skipped, or comes up black
Our organization can't use a credit card and must use a PO
Please have admin check the status of your XOGO account.
Special Mini 2 Keyboard Commands
Videos are skipping or freezing on my XOGO Mini.
What if I need to factory reset my XOGO Mini (version 1)?
What is the difference between XOGO and AppSpace (for Microsoft Teams Rooms)?
What kind of HDMI / Video cable does the XOGO Mini use?
What tools does XOGO recommend for creating or optimizing videos and images?
Where can I find the MAC address of my XOGO Mini?
Why does all of my scheduled content go into a single playlist?
Why XOGO Does Not Offer Subscription Refunds
XOGO Mini 2B: Wi-Fi Connectivity Considerations
Audio won't work on the XOGO Mini 2
Can I add another user to my XOGO account?
Can I leave XOGO Mini turned on 24/7?
Can I power the XOGO Mini 2 with USB power?
Can I run XOGO Manager on a Mac?
Can I split the screen into "zones"?
Can I use a URL in my playlist if it points to a password-protected webpage?
Can I use the URL asset type to play videos?
Can I white-label XOGO with my own branding?
Can XOGO stream ZOOM meetings to Digital Signage?
Can you help me develop my content?
Connecting Mini 2b to Wi-Fi or changing Wi-Fi
Does the XOGO Mini work with captive portal networks?
Does XOGO offer enterprise pricing?
Does XOGO still work if my media player loses Wi-Fi?
Do I have the XOGO Mini 2 or Mini 2b?
Do I need to subscribe to BSN.cloud to use XOGO on BrightSign players?
How can I change a monthly XOGO subscription to an annual XOGO subscription?
How can I schedule my XOGO Mini to turn on/off?
How does Realtime mode work?
How do I add a webpage / content feed to my XOGO playlist?
How do I find the resolution of an image or video?
How do I generate my own receipt for a XOGO subscription?
How do I run XOGO in portrait mode?
How long does it take for changes made in XOGO Manager to appear in XOGO Player?
How much does XOGO cost?
How to set up XOGO for Microsoft Teams Rooms
I don't think my playlist is updating
I got an "Unable to reach device" or "Device Unavailable" message. What do I do?
I'm having problems uploading my videos.
I'm seeing an error message on-screen that says "no visible assets found". How do I fix this?
I only have one XOGO player per free account. Can my accounts be flagged?
I purchased credit via PO or Reseller. Now I'm trying to add players to XOGO Manager, but I don't see any available licenses.
Is the Mini 2 a Raspberry Pi 4?
I turn the power off at night. Why do the screens startup black?
My Amazon Fire Stick keeps crashing or turning off.
My device doesn't support the XOGO portrait mode setting
My XOGO Media Player is not working or has a black screen
Now that I've upgraded to XOGO PRO, can I downgrade to XOGO FREE?
Pictures from my phone have the wrong orientation
Some of my videos are louder than others. Can I adjust the volume somehow?
Use Handbrake to optimize and fix failing videos on your XOGO Digital Signage
What are the new XOGO Mini2 secure case features?
What does my content have letterboxing (black bars) on the sides?
What if I want to display just one item (i.e. menu board) full time?
What is the difference between free and pro?
What is the warranty coverage for the XOGO Mini line of digital signage players?
What type of displays do you recommend?
Where can I find XOGO educational videos on YouTube?
Which versions of Windows do you support?
Why doesn't my player PIN code work?
XOGO Mini 2b lost its Wi-Fi connection.
XOGO Player for LG WebOS won't play videos.
Mini 2 Wi-Fi Setup - After you connect to the Mini hotspot
Can I run XOGO Player on my Google Chrome device?
What if I need to factory reset my XOGO Mini 2 / XOGO Mini 2b to factory settings?
How do I request admin rights to XOGO account if previous admin has left the company?
How do I update my billing and/or credit card payment information?
Mini 2 WiFi Setup - After you connect to the Mini hotspot
What file types does XOGO support?
How do i fix a Payment failed error, but not renew licenses?
How do I resolve frozen licenses in my account?