FAQs
Answers to frequently asked questions.
117 articles
- Appspace requires 25 screens for a cost of $11,400 USD. What does XOGO offer?
- Best video encoding settings for optimized digital signage playback
- How to set up XOGO for Microsoft Teams Rooms
- Can I connect one media player to multiple screens?
- Can XOGO work with multiple displays arranged as a video wall?
- Can I manage multiple players across different locations?
- Can I remotely restart players?
- Can I run XOGO Player / Manager on different platforms?
- Can I set up more than one digital sign?
- Can I upgrade the XOGO Mini 2 device to a XOGO Mini 2b?
- Can I use Microsoft Powerpoint Content?
- Can I use YouTube URLs in my XOGO Digital Signage playlist?
- Can XOGO Mini Max turn my TV on/off?
- Can you tell me about XOGO Mini's security features?
- Does XOGO have special pricing for non-profits?
- Does XOGO offer payment by PO, Check, ACH or ETF?
- Do I lose my free XOGO player when I upgrade to PRO?
- How can I switch what XOGO Digital Signage subscription is assigned to a player?
- How do I add additional users to my XOGO account?
- What can XOGO users do versus XOGO admins?
- How do I transfer admin rights to a XOGO account?
- How do I factory reset a Mini Max Player?
- How do I connect my XOGO Mini 2 to a different Wi-Fi network?
- How do I delete a XOGO player license? (Cancel a XOGO Subscription so it won’t renew)
- How do I fix the error message that says, "no visible assets"?
- How do I return a malfunctioning XOGO Mini?
- How do I send content from XOGO Manager to my media player?
- How do I set up my XOGO digital signs?
- How do I setup XOGO Time, Temp and News Widgets for free using overlays?
- How do I upgrade my XOGO account?
- How many images and/or videos can I store on the Mini?
- If I make changes to a playlist, do I need to do anything to have my XOGO players receive those changes?
- I'm interested in becoming a XOGO reseller. Where can I find more information?
- I need a new HDMI cable for the Mini 2
- I purchased a XOGO Pro subscription from a reseller. Where do I enter my license code?
- I uploaded new content but it's not playing on my XOGO player.
- My company requires me to put XOGO digital signage media players behind a firewall. What are the URLs and IP ranges that we need to whitelist so the players will still function properly?
- My image or video isn't playing, is skipped, or comes up black
- Our organization can't use a credit card and must use a PO
- Please have admin check the status of your XOGO account.
- Special Mini 2 Keyboard Commands
- Videos are skipping or freezing on my XOGO Mini.
- What if I need to factory reset my XOGO Mini (version 1)?
- What is the difference between XOGO and AppSpace (for Microsoft Teams Rooms)?
- What kind of HDMI / Video cable does the XOGO Mini use?
- What tools does XOGO recommend for creating or optimizing videos and images?
- Where can I find the MAC address of my XOGO Mini?
- Why does all of my scheduled content go into a single playlist?
- Why XOGO Does Not Offer Subscription Refunds
- XOGO Mini 2B: Wi-Fi Connectivity Considerations
- Audio won't work on the XOGO Mini 2
- Can I add another user to my XOGO account?
- Can I leave XOGO Mini turned on 24/7?
- Can I power the XOGO Mini 2 with USB power?
- Can I run XOGO Manager on a Mac?
- Can I split the screen into "zones"?
- Can I use a URL in my playlist if it points to a password-protected webpage?
- Can I use the URL asset type to play videos?
- Can I white-label XOGO with my own branding?
- Can XOGO stream ZOOM meetings to Digital Signage?
- Can you help me develop my content?
- Connecting Mini 2b to Wi-Fi or changing Wi-Fi
- Does the XOGO Mini work with captive portal networks?
- Does XOGO offer enterprise pricing?
- Does XOGO still work if my media player loses Wi-Fi?
- Do I have the XOGO Mini 2 or Mini 2b?
- Do I need to subscribe to BSN.cloud to use XOGO on BrightSign players?
- How can I change a monthly XOGO subscription to an annual XOGO subscription?
- How can I schedule my XOGO Mini to turn on/off?
- How does Realtime mode work?
- How do I add a webpage / content feed to my XOGO playlist?
- How do I find the resolution of an image or video?
- How do I generate my own receipt for a XOGO subscription?
- How do I run XOGO in portrait mode?
- How long does it take for changes made in XOGO Manager to appear in XOGO Player?
- How much does XOGO cost?
- I don't think my playlist is updating
- I got an "Unable to reach device" or "Device Unavailable" message. What do I do?
- I'm having problems uploading my videos.
- I see an error message on screen that says "no visible assets found". How do I fix it?
- I only have one XOGO player per free account. Can my accounts be flagged?
- I purchased credit via PO or Reseller. Now I'm trying to add players to XOGO Manager, but I don't see any available licenses.
- Is the Mini 2 a Raspberry Pi 4?
- I turn the power off at night. Why do the screens startup black?
- My Amazon Fire Stick keeps crashing or turning off.
- My device doesn't support the XOGO portrait mode setting
- My XOGO Media Player is not working or has a black screen
- Now that I've upgraded to XOGO PRO, can I downgrade to XOGO FREE?
- Pictures from my phone have the wrong orientation
- Some of my videos are louder than others. Can I adjust the volume somehow?
- Use Handbrake to optimize and fix failing videos on your XOGO Digital Signage
- What are the new XOGO Mini2 secure case features?
- What does my content have letterboxing (black bars) on the sides?
- What if I want to display just one item (i.e. menu board) full time?
- What is the difference between free and pro?
- What is the warranty coverage for the XOGO Mini line of digital signage players?
- What type of displays do you recommend?
- Where can I find XOGO educational videos on YouTube?
- Which versions of Windows do you support?
- Why doesn't my player PIN code work?
- XOGO Mini 2b lost its Wi-Fi connection.
- XOGO Player for LG WebOS won't play videos.
- Mini 2 Wi-Fi Setup - After Connecting to the Mini Access Point
- Can I run XOGO Player on my Google Chrome device?
- What if I need to factory reset my XOGO Mini 2 / XOGO Mini 2b to factory settings?
- How do I request admin rights to XOGO account if previous admin has left the company?
- How do I update my billing and/or credit card payment information?
- Mini 2 WiFi Setup - After you connect to the Mini hotspot
- What file types does XOGO support?
- How do i fix a Payment failed error, but not renew licenses?
- How do I resolve frozen licenses in my account?
- Replacement Power Supplies for XOGO Mini 2b and Mini Max
- Using the Planner in XOGO
- What should I do if all my licenses are in use, but I need to add more players?
- How can I access the XOGO Mini Series 2 SD card?
- How can I schedule my content in XOGO Manager?
- XOGO Mini Max power supply and voltage specifications