This article provides guidance for customers who have experienced a payment failure due to an expired or invalid payment method and have elected not to renew their XOGO license subscription.
Applicable Scenario
This procedure applies when:
A payment transaction has failed due to an expired, invalid, or declined payment method
You have received an automated payment failure notification
You have decided to discontinue your XOGO license subscription
Critical Information: Payment Method Update Restrictions
Please note: Updating your payment card information within the Billing section will trigger an immediate payment processing attempt and automatic license renewal.
To ensure your subscription expires as intended, do not update or add new payment method details in the system.
License Expiration Process
When no action is taken following a payment failure:
Active Period: Your existing licenses will continue to operate with full functionality through the remainder of your current billing cycle
Automatic Expiration: Upon conclusion of the billing period, all associated licenses will expire without renewal
No Financial Obligation: No charges will be processed
Zero Action Required: The expiration process is fully automated and requires no further intervention
Service Timeline
Current Billing Period: Uninterrupted access to XOGO platform features and functionality
Billing Period Conclusion: Automatic license expiration without renewal
Post-Expiration: Service access will be terminated in accordance with license terms
Future Reactivation Options
Should you wish to reinstate your XOGO license at a future date, you may access the Billing section at any time to update your payment information and reactivate your subscription.