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I uploaded new content but it's not playing on my XOGO player.

Updated over a month ago

If you're not seeing content that you uploaded there are a few things to check:

Troubleshooting Checklist:

a) Playlist Assignment Did you apply the content to the correct playlist (the one that is assigned to your player)?

b) Content Visibility What duration time did you assign to the content - did you set it to invisible by accident?

c) Scheduling Click on the relevant playlist and then Schedule. Is this content scheduled to play on the correct days/times?

d) Player Connection Have you rebooted your player(s) and ensured that they are connected to the Internet?

Advanced Troubleshooting:

One final thing to check is to click on your player in XOGO Manager and then select Realtime mode. If you can see your new content in Realtime mode, that means it was successfully downloaded by your player. If the content is on the hard drive but not playing, that means it was very likely set to invisible or is not scheduled to play on the correct day/time.

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