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What do I do if I can't reset my password because my email isn't verified?

If your email address on your XOGO account hasn't been verified, you won't be able to complete a password reset. Here's how to get verified and back into your account.

Steps:

  1. Check your inbox for an email titled "XOGO.io Email Verification" and click the link inside.

  2. If you don't see it, check your spam or junk folder.

  3. If you're able to log into XOGO Manager, go to Profile and resend the verification email from there.

  4. Once your email is verified, use the Forgot Password option to reset your password as normal.

Notes:

  • Locked out completely? If you can't log into Manager at all (so you can't resend the verification email yourself), contact XOGO Support and we'll resend the verification email to your account directly.

  • No error message needed: you don't need to see a specific error to ask for help - if a reset email or verification email simply never arrives, support can resend it.

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