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My image or video isn't playing, is skipped, or comes up black

Updated over a month ago

There are a few reasons why an image or video doesn't play, is skipped, or comes up black.

Common Causes:

1. Resolution Too High Perhaps your player only supports 1080p but you are running a 4K image or video

2. Content Hidden The image or video was accidentally (or intentionally) hidden in your playlist

3. Scheduling Issue In the playlist schedule, the image or video is not scheduled to play

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