Unfortunately, there is no direct way to downgrade from XOGO PRO to XOGO FREE. The FREE account is designed to give customers ample time to evaluate XOGO or provide a free option for very small businesses with a single player as they grow. Once you upgrade to PRO, the only way to return to a FREE account is by deleting your PRO account and creating a new FREE account. Please note that this process involves re-uploading all assets and recreating playlists.
Important Considerations Before Downgrading:
Data Loss: Deleting your PRO account will result in the loss of all data, including assets and playlists. You will need to start from scratch with your new FREE account.
Subscription: Review our refund policy to understand the implications of canceling your PRO subscription. More details can be found here: Refunds.
Account Features: Make sure to review the differences between FREE and PRO accounts to ensure the FREE account meets your needs. More information is available here: FREE vs PRO.
If you still wish to proceed, follow these steps to delete your PRO account:
Option 1:
Log in to your XOGO account at https://admin.xogo.io
Navigate to the Account settings
Select the option to delete your account
Confirm the deletion
Option 2:
Log in to your XOGO account at https://manager.xogo.io
Navigate to the Profile > Advanced settings > Handover & Delete
Follow instructions on page and delete your account
After Deletion
After deleting your account, you can sign up for a new FREE account at XOGO Signup.
Please Note: Setting up multiple FREE accounts is a violation of the XOGO EULA Policy.
For further assistance, please contact our support team.