This article provides guidance for customers who have received a "Frozen licenses" billing message in their XOGO account.
Understanding Frozen Licenses
This billing message typically appears when our system detects a potential End User License Agreement (EULA) violation. The most common cause is multiple free accounts being created under the same organization.
Note: This policy applies to all customers, including both PRO and Free account holders. If multiple accounts are detected under the same organization, they will be automatically flagged by our system.
EULA Policy
As per our End User License Agreement, each organization is permitted one free digital sign. Our system monitors several factors to enforce this policy and maintain fair usage across all customers.
Resolution Steps
To resolve this issue, please follow these steps:
Access Your Account: Log in to admin.xogo.io or manager.xogo.io
Review Your Accounts: Check whether you have multiple free accounts associated with your organization
Consolidate Accounts (if applicable):
Delete all but one free account
Move all players into the single remaining account
Upgrade to a PRO plan if you require multiple players
Expected Outcome
Once you have completed these steps, the "Frozen licenses" billing message should no longer appear in your account.
Need Assistance?
If you require help reviewing your accounts or need assistance with upgrading to a PRO plan, please contact our support team. We are available to help you resolve this issue and ensure your account is compliant with our EULA.