The "no visible assets" error message appears when your playlist doesn't have any content set to display. This can happen for two reasons: assets are hidden, or assets are not scheduled to play.
Step 1: Check Asset Visibility
Click on your XOGO playlist
Review all assets in the playlist
Ensure at least some assets are set to visible
Look for these visibility indicators:
Videos: Eye icon should be visible
Graphics/Dynamic content: Duration time should be displayed
If assets are hidden, they cannot play on screen.
Step 2: Verify Asset Scheduling
Click on "Schedule" next to each asset in your playlist
Verify that content is scheduled to play
Ensure you have at least some content scheduled for every day
Important: Even if assets are visible, they must also be scheduled to play. If visible assets have no schedule, you will still see the "no visible assets" message.
Common Causes:
All assets set to hidden/invisible
Assets visible but not scheduled for current time/day
Scheduling gaps in your playlist
All scheduled content has expired
Quick Fix Checklist:
✓ At least one asset is visible (eye icon or duration shown)
✓ At least one asset is scheduled to play today
✓ No scheduling gaps during operating hours
✓ Current time falls within scheduled playback times
Need Help?
If you've checked visibility and scheduling but still see this error, contact our support team for assistance.