XOGO periodically audits accounts for EULA compliance and outstanding invoice balances. If a warning message appears on one or more of your screens, it is typically caused by one of the following:
Multiple free accounts in use across your organization (not permitted under the XOGO EULA)
An expired or outdated credit card resulting in a past due invoice
How to Resolve
1. Update Your Credit Card
If your payment information is out of date:
Log in to admin.xogo.io or manager.xogo.io
Navigate to your billing settings
Update your credit card information to clear the past due balance
2. Address Multiple Free Accounts
If your organization is operating across multiple free accounts, this is not permitted under the XOGO EULA. You must consolidate into a single account by following these steps:
Back up your data — Export or record any content, configurations, and settings from all existing free accounts before making any changes.
Purchase PRO licenses — Each player requires one PRO license. Purchase enough licenses to cover the total number of players you wish to consolidate.
Move your players — Transfer all players into that single PRO account.
Still Need Help?
If the warning persists after completing the steps above, or if you are unsure which situation applies to your account, please contact XOGO Support for further assistance.